Dave and Alicia Store, co-founders of DSNM trace their 25-year journey from a one-man, paper-based chart-correction service to an award-winning super-yacht-navigation technology company with 27 employees and 620 vessels under subscription.
Dave and Alicia Store, co-founders of DSNM trace their 25-year journey from a one-man, paper-based chart-correction service to an award-winning super-yacht-navigation technology company with 27 employees and 620 vessels under subscription.
Dave and Alicia Store, co-founders of DSNM, join the Evolve to Succeed podcast to trace their 25-year journey from a one-man, paper-based chart-correction service to an award-winning super-yacht-navigation technology company with 27 employees and 620 vessels under subscription. Dave candidly recounts the scrappy early years – dot-matrix printers, Pritt Stick, and fax machines – while Alicia explains how joining the firm (initially to cover maternity leave) professionalised its finances, people processes and long-term vision.
The couple unpack the pivotal moments that reshaped the business: realising captains would pay for a fully managed service; raising prices to signal quality; surviving the 2008 crash, COVID-19 and the Russia-Ukraine shock; and, most dramatically, self-funding and launching their proprietary software, Compass. Their complementary personalities – Dave the risk-taking visionary, Alicia the detail-driven operator – emerge as the engine behind DSNM’s culture of obsessive customer service and constant product iteration.
They also share the realities of running a high-pressure, family-run company in a glamorous, yet unforgiving industry. Topics range from work-life integration with their young son Louis, to tight recruitment standards, to the pride (and responsibility) of winning two Queen’s Awards and employing a close-knit team.
This episode of the Evolve to Succeed Podcast covers…
Chapters
00:00 Introduction to DSNM and its Founders
06:50 The Evolution of Services and Software Development
12:04 Navigating Business Challenges and Financial Lessons
20:39 Balancing Growth with Company Culture
30:04 The Impact of COVID-19 on Business Strategy
38:18 Reflections on Success and Personal Growth
42:50 Family Dynamics and Work-Life Balance
48:53 Quickfire Questions and Final Thoughts
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The Evolve Business Accelerator was brilliant for me and my business. Their support helped refine our strategy, expand our services, and achieve significant growth. The mentors were incredibly supportive and provided invaluable insights to plan and scale. All this working alongside such a great peer group of like-minded business owners, where we can all discuss and overcome challenges together! A big thank you to the Evolve team for their support, and I would strongly advise anyone starting out, or already established in business to reach out to Evolve and discuss the help available!
The Evolve peer group sessions are a great place to get away from the day to day, refocus and ultimately bounce ideas off other business people. The structure of the session permits open conversation with your peers and always provides useful insights that you would not be able to get anywhere else. The specific work books challenge you and really get you thinking on what is important in your business.
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Just want to take a moment to thank you for all your help and support over the past few years. We’ve absolutely loved the away days with you – they’ve been hugely valuable for us. One of the key take-aways flowing from an earlier Away Day is that we agreed, carefully over time, to renew our team. This has brought in younger staff; and results of this and other decisions speak for themselves. This year, even at the eight-month mark, we’re on track for our best year ever! Your guidance has been instrumental in driving this success and we’re excited to see what the future holds.
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There was a real value in being reminded of things I knew but hadn’t thought about in a while—sometimes a little wisdom goes a long way.
Evolve offers a fantastic peer group which adds huge value to myself and my business!
Participating in Evolve’s Growth & Productivity Programme has been incredibly beneficial. The programme provided crucial insights into growth strategies and enhanced our team’s engagement through improved communication and leadership. While there is still work to be done, the progress we’ve made is very promising. Thank you to Evolve and the Dorset LEP for their support.
I have found the Evolve Peer groups provide a valuable support network with like minded local business leaders, which has created time for reflection outside of the office and as a business we have gained real advice and coaching from the Evolve team.
Working with Warren was transformative for our startup. His expertise in creating pitch decks and financial forecasts has been invaluable. We now have the confidence and tools to present our business to investors effectively. We are excited about the future and anticipate good news soon. Thank you, Warren, for your invaluable support.
It’s been fantastic because we’ve had the opportunity to step out of the office and the questions have been steered. It’s got everybody opening up and they’ve been a lot more open and honest about what the gaps are, where the holes are and what we need to fill. We’ve taken that away and implemented that in the higher management meetings. We’ve implemented so much from the Evolve sessions that will go towards the company yearly objectives and I hope will continuously improve what we’re trying to do within the business.
The support from Evolve has proven invaluable over the past year – even for more established businesses, it is worthwhile to take a brief step back from day-to-day operations and assess your overall strategy and business direction. The long-term peer group format gives the opportunity to form meaningful relationships with other local founders and business owners, with an open forum to both discuss challenges and celebrate each others’ successes. Thanks to the support and guidance from Evolve, we have significantly developed our strategic plan, and have successfully applied for innovation grants to develop exciting new products which will act as pillars of our future growth. We highly recommend both the Evolve Business Accelerator programme and the wider Evolve support network for any business looking to grow.
The Evolve Business Accelerator is a fantastic programme for founders in the early stages of developing a business idea. The programme was instrumental in helping me develop HR Diagnostics to MVP stage and I would have struggled to get where I am without this help and support. The mentors have a pragmatic and approachable style, and they are good at connecting people through their extensive network. Thank you to the Evolve team 🙂
Warren does not see himself as a guru and would be embarrassed to be referred to that way. But when I think of seeking support from my network on any business topic, if not life topic, invariably I’m after someone who has seen, experienced and done it all, from financial to operations to strategy. From big business to little business, but who also understands the importance of family and health, and not just business ‘success’, that person is pretty much always Warren, my guru.
It has opened my eyes and has been a great experience. The Business Accelerator programme has raised a lot of important questions and made me reflect, leading to a better business strategy
I have worked with Warren on a number of successful acquisitions and disposals. We often worked together many months or even years ahead of the ultimate transaction in order to achieve the optimal result. Warren’s skills include being able to see the wider commercial and strategic benefits of a transaction and therefore ensuring that a coherent and considered plan is devised and implemented well in advance. I actively recommend Warren and his team to anyone considering how they might best maximise an exit from their business.
Warren has been instrumental in supporting Norco in its growth and success for many years. He has guided the team and I through huge change management, leadership and development, while giving an experienced and honest assessment on a regular basis to ensure we achieve our goals and objectives and deliver on our business strategy.
The programme has really kicked me to reflect and made me want this. The company is going to drive forward and not simply go with the flow.
Taking part in the Evolve Business Accelerator as a Computer Science student at Bournemouth University has been a game-changer. I joined with a revolutionary idea for a scalable, cost-effective air quality monitoring system to address the limits of current, expensive solutions. Over nine months, Evolve gave me the knowledge, confidence, and entrepreneurial mindset to turn this into a viable business. The mentorship, workshops, and support helped me validate my idea and build a sustainable model. I’m incredibly grateful and would recommend the Accelerator to any student or aspiring entrepreneur looking to make an impact.
Participating in Evolve’s Digital and Creative Growth Group Programme has been incredibly valuable. The sessions on growth strategies, planning, leadership, and employee engagement have given me the confidence and tools to drive our business forward. The new connections and perspectives I gained have been instrumental in supporting our growth. Thank you to Evolve for this fantastic opportunity.
The Evolve team has played an integral part in making the Peer Networks programme a success in Dorset. The whole team has always acted with the highest standards and with great professionalism, be that in the management of the programme or the coordination. They are extremely diligent and organised and they have been pleasure to work with. Following their involvement with Peer Networks, they also successfully won a competitive tender for another business support programme we commissioned which they have approached with an equally excellent attitude.
Working with Evolve has been a game-changer for us and the businesses in their programmes. Their knowledgeable, skilled team brings real business experience and is genuinely invested in success. Their innovative approach and attention to detail have greatly improved our efficiency and impacted many businesses. Evolve’s commitment to understanding needs and delivering tailored solutions has exceeded our expectations. I highly recommend them to anyone looking to elevate their business. Evolve is more than a partner—they’re a catalyst for growth.
Evolve’s support was instrumental in our investment journey. Warren’s expertise in developing our pitch deck and financial forecasts has given us the confidence to approach investors with a strong proposition. We’re excited about the potential and appreciate the support from the Dorset LEP that made this possible. Thank you, for helping us take our innovative sunscreen to the next level.
Although it can be challenging to step away from the day-to-day running of the business, it’s vital to make space for strategic thinking. Taking time out to work on the business, rather than just in it, allowed me to pause, reflect and reassess where we’re heading. The workshop created that opportunity and delivered real value.
Working with Warren and Evolve has been instrumental in shaping DDC Dolphin’s future. The strategic advice and leadership training provided have equipped us with a clear vision and the skills to implement it effectively. We now have a stronger financial foundation and a more aligned leadership team, ready to drive the company towards new successes. We’re grateful for their support and expertise.
In the 4 years I have been working with Evolve, I have doubled my turnover.
It felt like the right time to invest in myself so I could continue steering the business effectively. The real value from the funded programme came from the people, the perspective, and the practical tools it offered. It was informative, engaging, and most importantly, it made me think differently.
Partnering with Evolve for the Ignite Start-Up programme has been brilliant for our local entrepreneurship support efforts. The comprehensive training and personalised mentoring provided to participants have led to the successful launch of numerous new businesses. The value of this programme is clear, and we are thrilled with the results. A big thank you to the Evolve team for their expertise and commitment!
I first met David in November 2022. Since then he has been a significant positive influence on my growth as a founder, providing invaluable advice and new opportunities for both my personal development and my business. Thank you, David, for your encouragement and help. I truly appreciate it and would gladly recommend you to any founder or organisation seeking advisory services.
Becky delivered the session with authenticity and conviction. Offering value to both start-up’s and established businesses alike, the session was a fantastic opportunity to reflect on my employer’s current marketing strategy. It was an important reminder to consider our brand messaging, and we have already started to integrate this into our strategy and the way that we curate our social content. We hope this will help to increase engagement and generate more leads in the next few months.
The Evolve team have a huge amount of real world experience over many years in the entrepreneurial and business growth sector.
Great humans, running a great business, offering real solutions and support with integrity and authenticity. No fluff, just fast paced learning and support.
The training provided by Evolve has been invaluable for our leadership team. The sessions have equipped us with essential skills and fostered a culture of continuous improvement. We are now better equipped to handle complex challenges, engage our teams effectively, and drive the firm forward. We greatly appreciate Evolve’s expertise and commitment to our development.
The expert coaching and guidance Evolve offer is invaluable. When you view business and strategy with perspective you can have thoughts and ideas to make decisions that will impact your business in a positive way.
Attending Evolve’s Growth Group Programme was incredibly valuable. The workshops on business strategy, planning, and leadership helped me broaden my horizons and gain new insights. Meeting other leaders facing similar challenges was both supportive and motivating. Joining a business peer group has allowed me to continue benefiting from this broader perspective. Thank you to Evolve for this transformative experience.
The group helped me take a step back and look at things differently. It’s made a real difference having that kind of support and input from people who’ve been through similar experiences.
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